No returns or exchanges will occur with these unless it’s a direct result from manufacturing. E-Liquids – All e-liquids contain food-grade ingredients and are considered a consumable and perishable product.Please refer below to our Unused Returns policy. An exception applies to goods purchased within 30 days that are unused/sealed and in a sellable condition. If any of these products are found to be faulty, unfortunately, due to their consumable usage, they cannot be refunded or returned. Our warranty does not cover normal wear and tear.īelow is a list of excluded items from the warranty policy. We are unable to process warranties if there is evidence of tampering, wilful damage or damage from incorrect use present. We can not accept devices that still contain any debris from usage. Machines must be cleaned thoroughly before bringing them back into stores or sent to our warehouse for testing. This includes cleaning and maintaining the device regularly. This will assist in selecting the right device for your purposes.Īll warranty claims are subject to the correct use and care in accordance with the product's manual. Dry herbs inherently do not produce the same volume of vapor as e-ciggrette devices and as such we recommend conducting thorough research prior to purchase. We do not honor warranties for machines that ' do not produce enough vapour' according to personal opinion. We can not honor a replacement or refund for devices that are functioning in accordance with the manufacturer’s specifications. Warranty returns are assessed thoroughly before resolution. We can, however, exchange or refund the product if it is unused and sealed within 30 days.
We do not refund or exchange items, because change of mind or if you simply do not like the product or product if it has been used. Ordinary wear and tear is also not covered. The warranty does not cover accidental damage or any damage that was caused by incorrect or unusual procedures not used in accordance with the manufacturer’s instruction booklet. Our warranty covers any manufacturing faults and defects, major malfunctions and any other issue that is not the result of your actions or inactions. You must provide proof of purchase, or have the product on your Super Vape Store account to process a claim. If the product is faulty the shipping is on us. If these steps don’t work, it will need to be assessed by our experienced staff.Īlso please note, that if your product was sent back and is deemed “NOT FAULTY” by our assessment team, a shipping fee of $10 will be applied to get this product sent back to you.
#Blue mountain dew by panda vape mod
For example, if the mod is not turning on, try to charge the product, or change the batteries.
#Blue mountain dew by panda vape manual
Vaping products can be quite complex and confusing unless you’ve done some research on the product prior to purchase.īefore you start with the returns process, we advise reading the manual that came with your product and starting off with simple troubleshooting steps. We also understand how daunting it can be to purchase your first product and then how frustrating it is to find out it's faulty, hence why we try and provide a speedy and comprehensive warranty service to our customers.Īny purchase made in-store – should be returned to the store it was purchased from. Super Vape Store offers a 3 Month Warranty and Refund Policy. New Online Returns and Exchange Portal - Online Orders Only
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